Terms of Service

1. General conditions for the customer

• Age and experience: the minimum age and years of driving experience are set by the company for each vehicle category.
• Driving licence: the driver must hold a valid driving licence. Some foreign nationals may need an International Driving Permit (IDP).
• Identity document: an original, valid passport or ID card is shown before the vehicle is handed over.
• Use of the vehicle: in line with the Highway Code of the Republic of Albania. Sub-letting, racing, driving under the influence of alcohol or drugs and transporting illegal goods are prohibited.

2. Online bookings and confirmation

Requests sent from a company page or from a vehicle's QR code notify the company immediately. A booking is only concluded once:

• the company confirms availability with the customer (by phone, WhatsApp or email);
• the rental contract is signed (on paper or with a digital signature);
• the payment is made or the deposit is placed according to the company's terms.

3. Prices, fuel and extra charges

• Daily price: charged per 24 hours from pick-up. What the price includes (insurance, mileage, extra services) is set by the company in its offer and contract.
• Fuel: the vehicle is usually returned with the same fuel level as at handover, according to the company's record.
• Late return: returning after the agreed time may incur extra charges under the contract.
• Fines: traffic fines during the rental are the customer's responsibility, under the contract.

4. Crossing the border

Leaving Albania is allowed only with the company's prior written authorisation and a Green Card. Crossing without authorisation is a serious breach of contract.

5. Shared risk registry (for rental companies)

Companies using the platform take part in the shared customer risk registry and undertake:

• to set a blacklist or warning only for real, documented problems, with the correct category;
• to remove or correct a report as soon as the problem is solved (e.g. the damage or debt is paid) or it proves inaccurate, and to mark disputed fines as disputed;
• to use the registry only to assess a customer who asks to rent a vehicle, not for any other purpose;
• to inform the customer about this processing (the notice is included automatically in the contracts generated by the platform) and to answer the customer's requests for information, correction or objection;
• not to refuse a customer only because of a partial match without checking the document.

Each company is responsible for the accuracy of its own reports. False reports or misuse of the registry may lead to suspension of the account.

6. Loyalty program and referrals

When a company offers the points program through the platform:

• the rules (points per rental, rewards, expiry, transfers) are set and may be changed only by the company; changes show at once on its pages and do not affect points already confirmed, except an announced expiry;
• points have no cash value, cannot be exchanged for money and can be used only at the company that gave them; transfers are allowed only to a customer of the same company, with a daily limit;
• points become usable after the vehicle is returned; when a rental is cancelled or deleted its points are removed. Vouchers are single-use and expire; when cancelled or expired the points go back;
• a referral counts only for customers who have not rented from that company before; self-referral, fake accounts or abuse lead to the points being cancelled;
• the customer keeps the profile password secret; staff can change points by hand only with a special permission and every change is logged;
• the QR codes on vehicles belong to the company and may be renewed for security; after renewal old stickers no longer work.

The platform only provides the technical tool. The rewards and their fulfilment are the responsibility of the company that offers them.

7. Discount coupons

Companies can create discount coupons through the platform:

• each coupon has a unique code, can be used only once and is valid under the conditions written on it (end date, minimum rental days);
• a coupon given in an online booking is checked at once, but applied only when the company confirms the booking and creates the rental;
• coupons have no cash value, cannot be exchanged for money and the company may cancel unused coupons.

The offer conditions and their fulfilment are the responsibility of the company that gives the coupon.

8. Free trial for companies

Rental companies that apply and are approved on the platform:

• automatically get a 7-day free trial with all modules (cars, motorcycles, bicycles, boats, jet skis, campers, quads);
• receive a welcome email and a reminder 2 days before the trial ends;
• after the trial, access continues only with an active subscription; data entered during the trial is not deleted automatically.

The trial creates no payment obligation.

9. Applicable law and disputes

These terms are governed by the law of the Republic of Albania. Disputes arising from the rental contract between the customer and the company are heard by the competent court where the company is registered.